Data Driven Management is at the heart of 6 Sigma. Because we want to make decisions that are supported by good evidence, however, the quality and appropriateness of your data often dictates the quality of the decision that is made. So knowing how to generate good data, properly interpret that data, and to constantly verify that the data being generated is accurate and appropriate is a full time task that is in constant motion.
Explain the Rose model for performance measurements and understand all 8 steps.
What is a Balance Scorecard, and why is it so important? How many perspectives does the Balance Scorecard need to address?
What is SIPOC?
Explain Cost of Poor Quality?
Why is time such a fundamental metric for business?
Communication means more than between humans, it also means that various systems properly communicate, and that quality information is shared in a timely manner. How does a Dashboard assist in communication?
Benchmarking is one of the major tools of any 6 sigma project, why? Why do Benchmarking efforts fail? Can an organization Benchmark against itself, or only with external entities?
